Replacement Policy

Replacement Policy

At RozzLife, we take great care in ensuring our products reach you in perfect condition. Because we operate on a direct-to-customer model, we offer a Replacement-Only Policy for items that arrive damaged, defective, or incorrect.


1. 48-Hour Claim Window

All claims for damaged, defective, or missing items must be reported within 48 hours of delivery.

  • Claims submitted after the 48-hour window will not be eligible for replacement.
  • Delivery timing is determined by the carrier tracking update.

2. Mandatory Proof Required

To process your replacement quickly, you must submit valid proof through our online portal. When submitting your claim, please provide:

  • Clear photos showing the damage/defect from multiple angles.
  • A short unboxing video clearly showing the product issue and shipping label.
  • Your Order Number and the Email/Phone Number used during checkout.

3. What Is Covered

We will ship a brand-new replacement at zero extra cost if:

  • The item arrived physically broken or damaged during transit.
  • The item is manufacturing-defective or non-functional upon arrival.You received the wrong item or wrong variant.

4. What Is Not Covered

  • No Cash Refunds: We do not offer cash, UPI, or original payment method refunds under any circumstances.
  • Buyer's Remorse / Mind Change: Requests based on personal preference, incorrect size ordered, or change of mind are not eligible for replacement.
  • Normal Wear and Tear: Damage caused by misuse, improper handling, or post-delivery accidents.

 5. No Physical Return Needed

In most cases, you do not need to send the broken item back to us. Once your photo/video evidence is reviewed and approved, our team will dispatch a fresh replacement directly to your address and share the new tracking details.

6. How to File a Claim

  1. Click on Request Replacement at the bottom of our homepage (or visit our portal directly).
  2. Enter your Order Number and Email/Phone.
  3. Select the damaged item, upload your photo/video proof, and submit.
  4. Our team will review your submission within 24–48 hours and dispatch your replacement.